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Complaints data from TfL

As covered here by London Reconnections, TfL have released some figures (at the back of this report by the Commissioner to the TfL Board) on complaints received from the public about various transport services in London during the financial year 2011/12. The summary table, reproduced below, shows that complaints levels per 100,000 journeys made were much higher on the Dial-a-Ride and Cycle Hire services than on the mainstream services.

One thing that might be of note is that according to the figures for bus complaints, there were around 4,700 complaints made in 2011/12 about ‘poor or dangerous driving’ by London bus drivers.

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Filed under: 2011/12, Complaints, London, TfL

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